How do I raise a return request?

Call us at +91 91473 27136 or email hello@cuddlnest.co.in with your Order ID and clear photos or a short video of the item. Our team will review it and guide you through the next steps.

Return & Refund Policy | CuddleNest — Premium Soft Toys & Gifts

Return & Refund Policy

We want you to shop with confidence. Here's everything you need to know about returns and refunds — explained simply, with no fine-print surprises.

Effective: 1 August 2026 Last Updated: 2 August 2026

At a glance

Returns made refreshingly simple

Four quick answers to the questions parents ask us most.

7 days

Eligible Returns

Wrong, damaged, defective or missing items can be returned within 7 days of delivery.

5–7 days

Refund Process

Approved refunds go back to your original payment method in 5–7 business days.

Replacement Policy

Prefer a swap? We replace damaged, wrong or defective toys, subject to stock.

Customer Support

Real people, quick replies. Reach us by phone or email, 7 days a week.

Section 01

Return Eligibility

Because our toys are made for little ones, we keep returns focused on genuine issues — this protects hygiene, safety and quality for every family.

You can return an item if

Raise a request within 7 days of delivery. For damaged, wrong or missing items, please tell us within 48 hours so we can sort it out fast.

You received the wrong item
The product was damaged during delivery
There is a manufacturing defect
An item was missing from your package

To be accepted, the product must

Please keep everything the way it arrived until your request is approved.

Be unused and unwashed
Be in its original packaging
Include all tags and accessories
Include the invoice or order confirmation

A quick unboxing photo or short video makes approvals faster and smoother — we always recommend it.

Section 02

Non-Returnable Products

To keep every toy safe and hygienic for children, a few situations aren't eligible for return.

Used or washed products

Items that have been played with, washed or removed from their packaging.

Damage caused after delivery

Any damage that happens once the product is with the customer.

Missing original packaging

Returns without the original box, tags or included accessories.

Personalised products

Custom or personalised gifts made just for you (where applicable).

Returned after the window

Requests raised after the 7-day return window has closed.

Missing invoice / proof

Items sent back without a valid invoice or order confirmation.

Section 03

How Returns Work — 5 Simple Steps

From your first message to refund or replacement, here's exactly what happens.

Step 1

Contact Customer Support

Call or email us within 7 days of delivery (within 48 hours for damaged, wrong or missing items) to start your request.

Step 2

Share Order ID & Images

Send your Order ID along with clear photos or a short video of the item and packaging so we can check it quickly.

Step 3

Return Request Review

Our team reviews your request and confirms eligibility, usually within 24–48 working hours.

Step 4

Pickup or Self-Shipping

Where a pickup is available at your pincode, we arrange it. Otherwise you self-ship, and we reimburse approved return shipping.

Step 5

Refund or Replacement

After a quick quality check, we process your refund or send a replacement — whichever you chose.

Sections 04 & 05

Refunds & Replacements

Clear timelines and honest answers, so you always know what to expect.

Refund Policy

Refunds are processed after a quality inspection of the returned item.
Approved refunds are credited to your original payment method.
Processing time is 5–7 business days after approval.
For prepaid orders the amount returns to the same source; for COD orders it's refunded to your bank or UPI.
Your bank's own processing time may add a few extra days.

Original payment method5–7 business days

Replacement Policy

Available when an item arrives damaged.
Available when you receive the wrong item.
Available for a genuine manufacturing defect.
Replacements depend on stock availability at the time of approval.
If the item is out of stock, we'll offer a suitable alternative or a full refund.

Same productSubject to stock

Sections 06 & 07

Cancellations & Shipping Charges

The simple rules for changing your mind and who covers return delivery.

Cancellation Policy

Orders can be cancelled any time before dispatch for a full refund.
Once an order is shipped, it cannot be cancelled.
Already shipped? You can still raise a return once it arrives, if it's eligible.
To cancel quickly, message us with your Order ID as early as possible.

Before dispatchNo cancel after shipping

Return Shipping Charges

If the return is due to our mistake — wrong, damaged, defective or missing — CuddleNest covers the return shipping.
If the return is due to customer preference, return shipping charges may apply where applicable.
Where pickup isn't serviceable, self-ship the item and we reimburse approved return shipping.

Our error = free returnPreference = charges may apply

Section 08

Frequently Asked Questions

Quick, honest answers to the things customers ask us most.

As these are children's items, we can't accept returns simply for a change of mind once a product has been opened or used. If the toy is still unused and in its original, sealed packaging within 7 days of delivery, please contact our support team and we'll do our best to help.

Once your return passes our quality inspection and is approved, refunds are processed within 5–7 business days to your original payment method. Your bank or card provider may take a little extra time to reflect the amount.

Yes. When a return is due to our error — a wrong, damaged, defective or missing item — you receive a full refund of the product amount. For returns due to customer preference, applicable return shipping charges (if any) may be adjusted.

We offer replacements for damaged, wrong or defective items, subject to stock availability. If your exact item is unavailable, we'll suggest a suitable alternative or process a full refund instead.

Simply call us at +91 91473 27136 or email hello@cuddlnest.co.in with your Order ID and a few clear photos or a short video of the item. Our team will review it and guide you through the next steps.

If the return is our fault, CuddleNest covers the return shipping in full. If you're returning due to personal preference, return shipping charges may apply where applicable. Where pickup isn't available at your location, you can self-ship and we'll reimburse approved return shipping.

We're here for you