Privacy Policy

Introduction

We value the trust you place in us when you choose a soft toy, school essential, gift, or bulk order solution from CuddleNest. We collect and use personal information only for legitimate business purposes connected with providing our products and services, operating our website, supporting customers, and meeting legal obligations.

We aim to handle personal information in a fair, transparent, and responsible manner, consistent with applicable Indian law and reasonable security practices.

Information We Collect

The information we collect depends on how you interact with us—for example, when you place an order, create an account, request a bulk quote, contact support, or browse the website.

• Identity and contact information: name, email address, phone number, and information you provide in enquiries.
• Order information: billing and delivery address, products ordered, order value, fulfilment status, invoices, and return or support records.
• Payment information: payment status and transaction references received from payment partners. We do not store complete card, CVV, or online-banking credentials on our servers.
• Technical information: device type, browser type, approximate location derived from IP address, pages visited, and cookie identifiers.

How We Use Information

We use personal information only where it is reasonably necessary to provide our services, fulfil a request, meet legal requirements, protect our business and customers, or where you have given consent.

• Process orders, payments, returns, exchanges, and bulk-order enquiries.
• Arrange delivery, share relevant delivery details with logistics providers, and send order notifications.
• Provide customer support, maintain customer accounts, and respond to requests.
• Detect, investigate, and prevent fraud, misuse, security incidents, and unauthorised transactions.
• Improve website performance, product discovery, customer service, and shopping experience.
• Send promotional communications only where permitted by law and, where required, with your consent.

Cookies

Cookies are small text files stored on your device that help websites remember preferences, keep a shopping session working, understand site use, and—where enabled—deliver relevant communications.

• Essential cookies support core features such as carts, checkout, security, and session management.
• Analytics cookies help us understand how visitors use the website and identify improvements.
• Preference cookies remember choices such as language, region, or display preferences.
• Marketing cookies may help measure campaigns or show relevant communications where enabled.

You can disable or delete cookies through your browser settings. Please note that doing so may affect certain website features, including cart or checkout functionality.

Payment Security

Online payments are processed through secure payment gateway partners. Payment pages and transmission are protected using encryption technologies designed to safeguard information in transit. CuddleNest does not store full card details, CVV numbers, or internet-banking credentials on its servers.

Payment partners are responsible for handling payment data within their own systems and are expected to maintain applicable security standards, including PCI DSS requirements where relevant to their services. Please review the privacy policy of the payment method you choose for more information.

Shipping Information

To fulfil your order, we share the minimum necessary customer information—such as recipient name, phone number, delivery address, and order reference—with trusted logistics and delivery partners. They may use this information only to collect, transport, deliver, track, and resolve issues relating to your shipment.

Marketing Communication

With consent where required, we may send product news, special offers, gift inspiration, order-related updates, and customer-care messages by email, SMS, WhatsApp, or similar channels. You may opt out of promotional communication at any time by using the unsubscribe link, replying as instructed in the message, adjusting preferences where available, or contacting us.

Choosing to opt out of marketing will not stop essential transactional messages, such as order confirmations, delivery updates, payment alerts, or responses to your support request.

Children's Privacy

Our products are designed for children, but purchases, accounts, enquiries, and online transactions are intended to be made by adults. Parents and guardians should supervise online purchases and any sharing of information connected with a child.

We do not knowingly seek to collect personal information directly from children. If you believe a child has provided personal information to us without appropriate parental involvement, please contact us so that we can review and take appropriate steps.

Third Party Services

We may use carefully selected service providers to help operate our business. Depending on the services enabled on our website, these may include payment gateways, shipping providers, website hosting and WooCommerce-related tools, analytics providers, email or messaging services, and customer-support platforms.

These providers receive personal information only where necessary to perform services for us or you, and they are expected to handle it in accordance with their contractual obligations, applicable law, and their own privacy policies.

Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse. No internet-based system can be guaranteed completely secure, but we work to reduce foreseeable risk and respond appropriately to security concerns.

Data Retention

We retain personal information only for as long as necessary for the purpose for which it was collected, including order fulfilment, customer support, dispute resolution, fraud prevention, and operational needs. We may retain certain records for longer where required by law, tax requirements, accounting obligations, or to establish, exercise, or defend legal claims.

When information is no longer needed, we will delete, anonymise, or securely isolate it in accordance with our retention practices and applicable law.

Your Rights

Subject to applicable law and verification of your identity, you may contact us to make a request regarding your personal information or communication preferences.

To make a request, email support@cuddlenest.co.in with enough information for us to verify and respond to your request.

Policy Updates

We may update this Privacy Policy when our practices, services, technology, or legal requirements change. The “Last Updated” date at the top of this page shows when the policy was most recently revised. Where a change is material, we may provide an additional notice through the website or another appropriate channel.

Contact Information

If you have a privacy question, want to exercise a right, or need help with an order, please contact CuddleNest using the details below.